Terms of service

What Brightwing is. Brightwing Cleaning is a local booking platform for home cleaning. The cleaning itself is performed by independent professional cleaners — each an independent business, vetted by us, insured, and free to set their own prices and accept or decline any job. Brightwing handles vetting, booking, support, and our satisfaction guarantee.

Quotes and pricing. Online prices are built from the details you provide. Your pros are independent businesses that set their own rates; the price you see and approve at booking is what you pay for that booking, and it does not change afterward. If your home differs materially from what was entered (say, double the square footage), we’ll re-quote and get your approval before any work begins — never after. First visits of recurring plans are priced as deep cleans, shown before you book. PA bookings add 6% sales tax; DE bookings add none.

Booking and confirmation. A request from this site isn’t a confirmed booking until we confirm your date, time, and pro — which we do personally, usually the same day.

Rescheduling and cancellation. Reschedule or cancel free of charge up to 48 hours before your scheduled clean. Inside 48 hours, your pro has reserved that time; late cancellations may incur a fee of up to the quoted price, and lockouts (no access at the scheduled time) are treated as late cancellations. Talk to us — we’re humans and life happens.

Payment. Payment is due at or after completion of service by the methods we confirm with you. We don’t charge you before the work is done.

The Brightwing Promise. If something about your clean isn’t right, tell us within 48 hours and we’ll arrange a free re-clean of the areas that missed the mark. If the re-clean still doesn’t make it right, we’ll refund the clean. The promise covers the work as scoped in your booking.

Your home. Please secure irreplaceable valuables and tell us about anything fragile or unusual. Pros photograph their work (before/after) for quality records. Any damage claim should reach us within 48 hours; every pro carries liability insurance for exactly this reason.

Respect, both ways. Our pros show up professional and prepared; we ask for a safe, lawful working environment in return. We reserve the right to decline or discontinue service.

Liability. To the extent permitted by law, Brightwing’s total liability for any claim related to a booking is limited to the amount paid for that booking, and we aren’t liable for indirect or consequential damages. Nothing here limits what can’t be limited under Pennsylvania or Delaware law.

These terms. Pennsylvania law governs. If we update these terms, the date above updates, and continued use of the service means acceptance of the current version.