Privacy policy

What we collect. When you request a quote or booking we collect what you give us: your name, phone, email, address or ZIP, details about your home (size, bathrooms, preferences), and notes you add. Our website records basic technical data (IP address, browser type) and the marketing source that brought you here.

How we use it. To price, schedule, confirm, and deliver your cleans; to respond to your requests; to run our guarantee; and — only with your consent — to send you calls or texts about your quotes and bookings. We use aggregate data (like which towns request quotes) to run the business.

Calls and texts. We contact you about your own quotes and bookings. Automated texts happen only if you checked the consent box, and every automated message lets you reply STOP to opt out immediately. Opting out never affects your service.

Who sees it. The pro assigned to your clean sees what they need to do the job — your name, address, and home notes — after a booking is confirmed, not before. Payment card processing is handled by our payment processor (we never store card numbers on our own systems). We use service providers for hosting and communications. We do not sell your personal information, and we don’t share it with anyone for their own marketing.

Referrals. If you refer a friend with your referral link, we record that the referral came from you so we can apply your credit. We tell you whether a credit has been earned — not your friend’s booking details — and we tell your friend they were referred, not by whom, unless you’ve told them yourself.

Cleaner applications. If you apply to clean with Brightwing, we collect what you enter in the application and the documents you upload — a photo ID, and, only if you choose to add them, proof of insurance and references. They’re stored privately, encrypted in transit, and seen by exactly two people: you and the owner. They’re never public, never shared, and never used for anything except deciding your application and, if you join, your vetting file. If your application is declined or withdrawn, your uploaded documents are deleted immediately — and you can ask us to delete them at any time at hello@brightwingcleaning.com.

Access notes. Anything you type in the booking notes is saved to your account and visible to Brightwing and to the pro assigned to your clean in the days before the visit. Please don’t put door codes or alarm codes into the site — we arrange entry details with you directly, closer to the visit.

Your choices. Email hello@brightwingcleaning.com to see, correct, or delete the information we hold about you, or to opt out of any contact. We’ll confirm within a few business days.

Retention. We keep booking and payment records as long as tax and legal obligations require; marketing contact data is deleted on request.

Children. Our services and website are for adults; we don’t knowingly collect information from children.

Changes. If this policy changes, the date above changes with it, and meaningful changes will be flagged on this page.